Customer Service Team Leads provide leadership and direction to operational support personnel such as customer service representatives, cashiers, ticket sales, parking attendants, guest relations, event ushers, front desk attendants, elevator attendants, and food service and production workers
Job Summary
Customer Service Team Leads provide leadership and direction to operational support personnel such as customer service representatives, cashiers, ticket sales, parking attendants, guest relations, event ushers, front desk attendants, elevator attendants, and food service and production workers.
Employment with the University will require successful completion of background check(s) in accordance with University policies.
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Matching Summary
Customer Service Team Leads provide leadership and direction to operational support personnel such as customer service representatives, cashiers, ticket sales, parking attendants, guest relations, event ushers, front desk attendants, elevator attendants, and food service and production workers.
Skills & Requirements
Must-have
customer service leadership
team training and coaching
scheduling and shift management
handling customer complaints
point of sale (POS) systems
operational support oversight
Nice-to-have
employee onboarding assistance
promoting products and services
maintaining security of records
Key Requirements
Current Penn State employee or student for internal application
Background check required
Not previously employed Penn State student eligibility