Customer Service Representative

Old Town Animal Hospital

Morristown, VT, United States
Base: $18- $20 depending on experience; bonus/equi...
Not specified (assumed to be in-person due to the nature of the role)
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
Old Town Animal Hospital is seeking a Customer Service Representative who will be the first and last point of contact for clients, ensuring exceptional service and a positive experience for pets and their owners. The role involves managing appointments, processing patient information, and supporting the medical team, all while maintaining a welcoming environment

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact to deliver an exceptional client experience.
  • Responsibilities include managing appointments, triaging inquiries, updating medical records, and processing billing transactions efficiently.
  • The company offers competitive pay, performance bonuses, 401(k) matching, and comprehensive health benefits for full-time employees.

Matching Summary

Match Score: 85

Old Town Animal Hospital is seeking a Customer Service Representative who will be the first and last point of contact for clients, ensuring exceptional service and a positive experience for pets and their owners. The role involves managing appointments, processing patient information, and supporting the medical team, all while maintaining a welcoming environment.

Salary

Base: $18- $20 depending on experience; Bonus/Equity: Performance bonuses available; Benefits: Health, dental, vision, life insurance, 401(k) matching, student loan assistance

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and insurance claims
  • Demonstrate empathy with emotional clients

Nice-to-have

  • Prior customer service experience preferred
  • Experience in veterinary or healthcare setting
  • Strong organizational skills for busy periods
  • Desire to provide compassionate service

Key Requirements

  • High school diploma or equivalent work experience
  • Basic proficiency with scheduling software and technology
  • Ability to lift up to 40 pounds independently

Work Rights

Not specified

Tailored Resume

Cover Letter