Team Leader, Customer Service – Contract Administration

Thermo Fisher Scientific UK

Manila, Philippines
**
4+ years customer service experience
2+ years people management experience
Bachelor's degree required
** Thermo Fisher Scientific UK is seeking a Team Leader for its Customer Service Department in Manila. The ideal candidate will have substantial experience in team management and customer service, particularly in a technical environment, and will be responsible for ensuring exceptional service delivery and driving operational performance. **

Job Summary

  • This role provides an exciting chance for a driven individual with prior team management experience in a fast-paced customer-centric setting.
  • The main responsibility is to ensure team members consistently deliver exceptional customer service and cultivate customer loyalty while supporting business performance.
  • The position involves overseeing customer-related data within ERP systems, training team members, and coordinating process improvement projects at the EMEA level.

Matching Summary

Match Score: 75

** Thermo Fisher Scientific UK is seeking a Team Leader for its Customer Service Department in Manila. The ideal candidate will have substantial experience in team management and customer service, particularly in a technical environment, and will be responsible for ensuring exceptional service delivery and driving operational performance. **

Skills & Requirements

Must-have

  • 4+ years customer service experience
  • 2+ years people management experience
  • Bachelor's degree required
  • Fluency in English language
  • ERP system experience
  • Advanced Microsoft Office skills

Nice-to-have

  • German language knowledge
  • Technical environment background
  • Process improvement mindset
  • Self-motivated attitude
  • Collaborative team player

Key Requirements

  • Bachelor's degree required
  • 4+ years relevant customer service experience
  • 2+ years people management experience
  • Fluency in written and verbal English

Work Rights

Not specified

Tailored Resume

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