This role involves shaping the business user experience and increasing platform adoption across the organization as a strategic partner to business leaders
Job Summary
This role involves shaping the business user experience and increasing platform adoption across the organization as a strategic partner to business leaders.
The team is responsible for defining, developing, and maintaining critical capabilities enabling all information technology and business teams to deliver outstanding services.
Workday offers a flexible work approach requiring at least half of the time each quarter in-office or in the field to deepen connections and maintain community.
Matching Summary
This role involves shaping the business user experience and increasing platform adoption across the organization as a strategic partner to business leaders.
Skills & Requirements
Must-have
12+ years ServiceNow platform experience
ITIL Foundation Certification required
Full lifecycle development for customizations
Strategic advisor to business stakeholders
ServiceNow product roadmap ownership
Nice-to-have
ServiceNow Admin Certification preferred
Experience with PagerDuty integration
Proven track record of user adoption
Strong analytical and problem-solving skills
Curious minds and courageous collaborators
Key Requirements
Minimum 12+ years of ServiceNow experience
ITIL Foundation Certification
Bachelor's degree in Computer Science or related field