Senior Client Service Associate - National Accounts - Toronto
The Bank of Nova Scotia
Toronto, Ontario, Canada
On-site
Client service and escalation resolution
Onboarding and kyc compliance
Credit analysis and financial reporting
The Senior Client Service Associate provides critical support to Directors in servicing complex National Accounts clients, ensuring regulatory compliance and client satisfaction
Job Summary
The Senior Client Service Associate provides critical support to Directors in servicing complex National Accounts clients, ensuring regulatory compliance and client satisfaction.
This role involves managing onboarding, credit-related tasks, and fulfillment coordination with multiple internal and external stakeholders in a fast-paced environment.
Scotiabank values an inclusive culture and encourages continuous improvement and a customer-focused approach in all client interactions.
Matching Summary
The Senior Client Service Associate provides critical support to Directors in servicing complex National Accounts clients, ensuring regulatory compliance and client satisfaction.
Skills & Requirements
Must-have
Client service and escalation resolution
Onboarding and KYC compliance
Credit analysis and financial reporting
Coordination with internal banking partners
Knowledge of Canadian Commercial banking products
Use of Sales Force and Microsoft Excel
Nice-to-have
Strong interpersonal and communication skills
Process improvement and client satisfaction focus
Adaptability to fast paced environment
Understanding of risk management frameworks
Supportive of diversity and inclusion initiatives
Key Requirements
University/College degree in Finance, Accounting or Business
Strong knowledge of AML and KYC processes
Experience with financial statements and credit analysis
Proficiency in Microsoft Office, especially Excel
Ability to manage multiple concurrent client requests