Customer Service Advisor

Airi Quideer

Confident communication skills across all contact channels
Prioritising workload in a busy telephone environment
Problem solving abilities
The role involves answering customer enquiries and resolving issues efficiently within a local site or branch environment

Job Summary

  • The role involves answering customer enquiries and resolving issues efficiently within a local site or branch environment.
  • Responsibilities include handling new account setup, order entry, processing payments, and reconciling banking for gas and equipment.
  • Candidates must be able to remain focused in a busy telephone environment while maintaining high-quality service standards.

Matching Summary

The role involves answering customer enquiries and resolving issues efficiently within a local site or branch environment.

Skills & Requirements

Must-have

  • Confident communication skills across all contact channels
  • Prioritising workload in a busy telephone environment
  • Problem solving abilities
  • Willingness to learn about industry products

Nice-to-have

  • Developing strong long term relationships with customers
  • Identifying sales opportunities for referral
  • Proactive service to select customers
  • Taking initiative on new product information

Key Requirements

  • Clear communication skills across all contact channels
  • Ability to prioritize workload effectively
  • Problem-solving capabilities

Work Rights

Not specified

Tailored Resume

Cover Letter