Concierge Guest Relations Officer

Four Seasons Hotels Ltd

Macau, Macau, China
Competitive salary; comprehensive benefits pyckage...
Reading writing oral proficiency in chinese and english
Anticipate guest needs and requests
Handle incoming outgoing mail packages faxes
The role involves responding to a wide variety of guest requests by accurately assessing needs and adding personal recommendations to achieve maximum customer satisfaction

Job Summary

  • The role involves responding to a wide variety of guest requests by accurately assessing needs and adding personal recommendations to achieve maximum customer satisfaction.
  • Employees will assist with city activities such as theater, arts, concerts, and sports while managing reservations and ticketing for guests.
  • Four Seasons offers competitive salary, comprehensive benefits, excellent training opportunities, and employee discounts for stays at any Four Seasons worldwide.

Matching Summary

The role involves responding to a wide variety of guest requests by accurately assessing needs and adding personal recommendations to achieve maximum customer satisfaction.

Salary

Competitive Salary; Comprehensive benefits package; Employee discount and complimentary meals

Skills & Requirements

Must-have

  • Reading writing oral proficiency in Chinese and English
  • Anticipate guest needs and requests
  • Handle incoming outgoing mail packages faxes

Nice-to-have

  • Pleasant and caring attitude toward guests
  • Establish close contacts with local activity providers
  • Flexible hours availability for shift work

Key Requirements

  • Minimum High School or equivalent education
  • Proficiency in Chinese and English languages
  • Ability to work flexible hours on shifts

Work Rights

Not specified

Tailored Resume

Cover Letter