Cyber Expert Support Engineer - Japan

197

Japan
Fluent japanese and english communication
Windows server log analysis and troubleshooting
Linux/unix cli power user skills
The role serves as the last line of support for customers facing complex cyber security incidents related to Acronis products

Job Summary

  • The role serves as the last line of support for customers facing complex cyber security incidents related to Acronis products.
  • Candidates must possess deep knowledge of Windows Server, Linux/UNIX, networking protocols, and enterprise virtualization environments.
  • The position involves collaborating with Engineering and Business departments to resolve escalated technical issues and improve product quality.

Matching Summary

The role serves as the last line of support for customers facing complex cyber security incidents related to Acronis products.

Skills & Requirements

Must-have

  • Fluent Japanese and English communication
  • Windows Server log analysis and troubleshooting
  • Linux/UNIX CLI power user skills
  • Network traffic analysis with Wireshark
  • Virtualization troubleshooting expertise

Nice-to-have

  • Passion for resolving unusual technical issues
  • Ability to prioritize time-sensitive tasks
  • Strong customer service focus
  • Experience mentoring junior team members
  • Proactive documentation development

Key Requirements

  • 2+ years in advanced technical support
  • Native or fluent Japanese language proficiency
  • English written and verbal fluency
  • Security certifications like CompTIA Security+

Work Rights

Not specified

Tailored Resume

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