The Senior Lead – Soft Services at JLL is responsible for overseeing and managing non-technical facility services, ensuring operational excellence, vendor management, and customer satisfaction
Job Summary
The Senior Lead – Soft Services at JLL is responsible for overseeing and managing non-technical facility services, ensuring operational excellence, vendor management, and customer satisfaction.
Key responsibilities include managing housekeeping, helpdesk, courier services, store management, pest control, event management, and sustainability initiatives.
JLL empowers its people to shape a brighter future by combining world-class services, advisory, and technology, committed to hiring and empowering the best talent.
Matching Summary
The Senior Lead – Soft Services at JLL is responsible for overseeing and managing non-technical facility services, ensuring operational excellence, vendor management, and customer satisfaction.
Skills & Requirements
Must-have
Oversee non-technical facility services
Vendor management and SLA adherence
Ensure operational excellence
Maintain high service standards
Housekeeping and hygiene management
Helpdesk and ticket resolution
Support staff training and development
Nice-to-have
Empowering people to thrive
Shaping a brighter way forward
Commitment to hiring the best
Continuous improvement culture
Key Requirements
Minimum 5 years of experience in soft services management