Strong english written and verbal communication skills
Acquire Intelligence is seeking a Customer Success Specialist to enhance client satisfaction through effective troubleshooting and support in technology use, particularly for medical practices. The ideal candidate should possess strong technical skills and customer service experience, with a focus on ownership and problem-solving
Job Summary
The role involves rectifying existing problems and troubleshooting potential issues while utilizing in-depth knowledge of company products.
You will interact with medical and healthcare professionals to train them on technology and provide exceptional support to new and current clients.
Success is defined by high customer satisfaction, achievement of pre-defined KPIs and SLAs, and excellent feedback from customers.
Matching Summary
Match Score: 85
Acquire Intelligence is seeking a Customer Success Specialist to enhance client satisfaction through effective troubleshooting and support in technology use, particularly for medical practices. The ideal candidate should possess strong technical skills and customer service experience, with a focus on ownership and problem-solving.
Skills & Requirements
Must-have
2+ years technology experience
Windows workstation and server environments
Strong English written and verbal communication skills
Database types familiarity
Software troubleshooting and installation
Client training and education
Nice-to-have
SaaS industry experience
Consultant experience with software utilization
Mac OS workstations knowledge
Command prompt and terminal command knowledge
Medical office experience
PM/EMR/HER software experience
Case or account leadership
Key Requirements
2+ years experience in technology field
Proficiency in Windows workstation and server environments
Experience with database types
Prior SaaS industry experience preferred
Knowledge of Max OS workstations preferred
Medical office experience with PM/EMR/HER software preferred