Specjalistka/specjalista Ds. Rozwoju Komunikacji Cyfrowej Voice I Czat

PKO Bank Polski SA

Miejsce Pracy, Poland
On-site
Develop chat and voice communication channels
Analyze and design bot dialogue strategies
Prepare requirements for chatbot modifications
PKO Bank Polski SA is seeking a Specialist in Digital Communication Development focusing on voice and chat functionalities. The role involves developing chat and voice communication channels, analyzing and designing dialog strategies for chatbots, and coordinating testing and implementation

Job Summary

  • You will develop the bank's chat and voice communication channel, analyzing and designing new dialogue strategies for our bots.
  • This role involves preparing requirements for changes in chatbots and phone bots, including modifications for new initiatives.
  • You will initiate and coordinate tests for chatbots and phone bots, and plan and coordinate the implementation of developed solutions.

Matching Summary

Match Score: 85

PKO Bank Polski SA is seeking a Specialist in Digital Communication Development focusing on voice and chat functionalities. The role involves developing chat and voice communication channels, analyzing and designing dialog strategies for chatbots, and coordinating testing and implementation.

Skills & Requirements

Must-have

  • Develop chat and voice communication channels
  • Analyze and design bot dialogue strategies
  • Prepare requirements for chatbot modifications
  • Create and review project documentation
  • Coordinate chatbot and phone bot testing
  • Plan and coordinate solution implementations
  • Communicate changes to stakeholders

Nice-to-have

  • Interest in AI technologies
  • Experience in project work
  • Effective communication with stakeholders
  • Good self-organization skills
  • Team player
  • Ability to work under time pressure

Key Requirements

  • Higher education (banking, economics, process engineering, IT or related)
  • Experience in creating/implementing bots in banking/contact center
  • Skills in business analysis and process building
  • Proficiency in MS Office (Excel, PowerPoint)

Work Rights

Not specified

Tailored Resume

Cover Letter