Sales Order Lead

ABB Inc

Hybrid
Manage customer order issues
Technical support coordination
Claims management experience
ABB Inc is seeking a Sales Order Lead to manage customer service activities, technical support, and claims management in a hybrid work environment. The ideal candidate will possess strong analytical skills and experience in order management and customer relations, contributing to improved process efficiency and customer satisfaction

Job Summary

  • This role empowers you to lead internal and external customer service activities including technical support and claims management.
  • You will coordinate with relevant functions to ensure complete case ownership and increase customer satisfaction while analyzing statistics to improve process efficiency.
  • Join a dynamic team at ABB where you can help industries run leaner and cleaner by resolving complex order, payment, and technical issues.

Matching Summary

Match Score: 85

ABB Inc is seeking a Sales Order Lead to manage customer service activities, technical support, and claims management in a hybrid work environment. The ideal candidate will possess strong analytical skills and experience in order management and customer relations, contributing to improved process efficiency and customer satisfaction.

Skills & Requirements

Must-have

  • Manage customer order issues
  • Technical support coordination
  • Claims management experience
  • Process efficiency analysis
  • Cross-functional team collaboration

Nice-to-have

  • Customer satisfaction focus
  • Data-driven decision making
  • Proactive problem solving
  • Strong communication skills
  • Adaptability in fast-paced environment

Key Requirements

  • Experience in sales support or customer service
  • Knowledge of order management systems
  • Ability to analyze forecasting and pacing data
  • Degree in business or related field preferred
  • Work authorization status not specified

Work Rights

Not specified

Tailored Resume

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