Customer Service Manager

ALL ABOUT O PTE. LTD.

Singapore
Prior experience in customer service field
Proficient communication skills
Ability to stay calm in any situation
Manage, mentor, and coach team members to achieve quality and productivity for optimal customer experience

Job Summary

  • Manage, mentor, and coach team members to achieve quality and productivity for optimal customer experience.
  • Work closely with senior management to design procedures for the best user experience and resolve customer complaints professionally.
  • Implement and improve customer retention practices while maintaining a positive and cozy environment for visitors.

Matching Summary

Match Score: 80

Manage, mentor, and coach team members to achieve quality and productivity for optimal customer experience.

Skills & Requirements

Must-have

  • Prior experience in customer service field
  • Proficient communication skills
  • Ability to stay calm in any situation
  • Professional looking and well-groomed appearance
  • Some degree of digital literacy

Nice-to-have

  • Experience in the beauty line industry
  • Passion about serving customers
  • Customer service enthusiast mindset

Key Requirements

  • Prior experience in customer service field
  • Digital literacy proficiency
  • Professional grooming standards

Work Rights

Not specified

Tailored Resume

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