The Assistant Manager is responsible for coordinating and delivering the leasing and reservations activities and assisting the General Manager in the day to day management of this portfolio to achieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives
Job Summary
The Assistant Manager is responsible for coordinating and delivering the leasing and reservations activities and assisting the General Manager in the day to day management of this portfolio to achieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives.
Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues.
Assists the General Manager in developing the capability of Team Members in order to meet key performance goals and future succession requirements, coordinating with Learning & Development to ensure training is provided and addresses performance if required.
Matching Summary
The Assistant Manager is responsible for coordinating and delivering the leasing and reservations activities and assisting the General Manager in the day to day management of this portfolio to achieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives.
Skills & Requirements
Must-have
Leasing and reservations activities
Achieve budgeted revenue and occupancy
Resident satisfaction and retention
Monitor lease expiration terms
Rent collection processes
UK Health and Safety policies
Nice-to-have
Role model demonstrating core values
Develop local knowledge resources
Motivate team for leasing targets
Coach and mentor team members
Deliver exceptional stakeholder experience
Key Requirements
Good level of general education
Proficiency in Microsoft Office
Proficiency in property operations software
Financial understanding of accounts and budgeting
Experience driving leasing/sales performance
Detailed knowledge of Landlord/Tenant Legislation
Knowledge and understanding of UK Health and Safety policies