Adoption & Retention Programs Lead

Workday

Pleasanton, CA, USA
Base: $169,800 usd - $254,600 usd (primary locatio...
Hybrid (50% in-office and 50% remote)
Design and orchestrate scaled programs
Improve product adoption and value realization
Integrate programs into gtm and cs operating model
Workday is seeking an Adoption & Retention Programs Lead to establish and manage customer success initiatives that enhance product adoption and retention across its global operations. The role requires extensive experience in customer success and program management within SaaS environments and emphasizes strong analytical and communication skills

Job Summary

  • The Adoption & Retention Programs Lead will establish a new function in the Customer Success Center of Excellence, designing and orchestrating a portfolio of scaled programs that protect and grow Workday’s customer base.
  • This role sits at the intersection of Customer Success, Sales, Product & Technology, and Operations, translating strategy into clear, repeatable programs that can be executed consistently across regions, segments, and product lines.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing trust to take risks, tools to grow, skills to develop, and support for the long haul.

Matching Summary

Match Score: 85

Workday is seeking an Adoption & Retention Programs Lead to establish and manage customer success initiatives that enhance product adoption and retention across its global operations. The role requires extensive experience in customer success and program management within SaaS environments and emphasizes strong analytical and communication skills.

Salary

Base: $169,800 USD - $254,600 USD (Primary Location); Bonus/Equity: Eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • design and orchestrate scaled programs
  • improve product adoption and value realization
  • integrate programs into GTM and CS operating model
  • define program-level KPIs and measurement frameworks
  • mitigate risk and protect revenue integrity
  • simplify and standardize end-to-end processes
  • drive innovation and continuous improvement

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • empathy and shared enthusiasm
  • bias for outcomes

Key Requirements

  • 8+ years of experience in Customer Success, Program Management, Sales/GTM Strategy, CS Operations, or related field
  • Proven track record designing and running cross-functional adoption and/or retention programs
  • Experience operating in global, highly matrixed environments
  • Deep understanding of Customer Success operating models
  • Demonstrated experience turning strategy into structured programs and playbooks
  • Strong analytical skills and comfort working with CRM and CS platforms
  • Excellent communication and executive storytelling skills
  • Strong influencing and stakeholder management skills

Work Rights

Not specified

Tailored Resume

Cover Letter