Call Center Technical Support Representative

AT&T

Richardson, Texas, US
Base: $21.93 ph; bonus/equity: not specified; bene...
Onsite
Troubleshoot voice and data problems
Flexibility to work any schedule including weekends
Strong problem-solving and communication skills
AT&T is seeking a Call Center Technical Support Representative for their Richardson, Texas location. The role involves supporting business customers with technical issues, account management, and service inquiries, emphasizing strong problem-solving and communication skills

Job Summary

  • This position supports business customers with a wide range of requests including billing, service changes, troubleshooting, and technical support for all AT&T products.
  • Employees earn $21.93 per hour plus paid training, employee discounts up to 50%, tuition reimbursement, and comprehensive medical benefits.
  • The role requires flexibility to work day, evening, weekend, or holiday hours with occasional overtime as needed.

Matching Summary

Match Score: 80

AT&T is seeking a Call Center Technical Support Representative for their Richardson, Texas location. The role involves supporting business customers with technical issues, account management, and service inquiries, emphasizing strong problem-solving and communication skills.

Salary

Base: $21.93 per hour; Bonus/Equity: Not specified; Benefits: Paid training, 50% employee discounts, tuition reimbursement, PTO, medical/dental/vision, 401(k)

Skills & Requirements

Must-have

  • Troubleshoot voice and data problems
  • Flexibility to work any schedule including weekends
  • Strong problem-solving and communication skills

Nice-to-have

  • Unwavering customer focus and strong work ethic
  • Experience with wireless local number portability
  • Ability to make personalized sales recommendations

Key Requirements

  • At least one year of customer service experience preferred
  • Call center experience preferred
  • Flexibility to work varying schedules including holidays

Work Rights

Not specified

Tailored Resume

Cover Letter