Digital Support Services Intern

Simpson Strong-Tie Company Inc

Plano, TX, US
Up to $21.30 / hour; not specified; not specified ...
Currently pursuing bachelor's degree in it or related field
1+ years experience with windows operating systems
1+ years experience with excel and ms office applications
The company is a leader in engineered structural connectors and solutions for the building industry committed to providing safer structures

Job Summary

  • The company is a leader in engineered structural connectors and solutions for the building industry committed to providing safer structures.
  • As an intern, you will receive, analyze, and resolve support tickets for internal users using ServiceNow while collaborating with seasoned IT professionals.
  • This role offers exposure to hardware troubleshooting, software deployment, and enterprise IT tools within a global organization.

Matching Summary

The company is a leader in engineered structural connectors and solutions for the building industry committed to providing safer structures.

Salary

Up to $21.30 / hour; Not specified; Not specified

Skills & Requirements

Must-have

  • Currently pursuing Bachelor's Degree in IT or related field
  • 1+ years experience with Windows operating systems
  • 1+ years experience with Excel and MS Office applications
  • 4+ years general PC/Mac usage experience

Nice-to-have

  • Friendly, patient, and professional customer service demeanor
  • Ability to explain technical issues clearly to non-technical users
  • Comfortable with fast-paced environments and frequent changes
  • Desire to learn hardware, software, and network troubleshooting

Key Requirements

  • Pursuing Bachelor's Degree in IT, CS, MIS, Cybersecurity, Engineering
  • Must be located on-site at Plano, TX office
  • Domestic travel up to 10% required

Work Rights

Not specified

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