Helpdesk Associate

MOTOsafety by Linxup

Chesterfield, MO, United States
Base salary: competitive; bonus/equity: not specif...
On-site
1+ years helpdesk contact center experience
Technical troubleshooting of gps devices
Excellent written and verbal communication skills
MOTOsafety by Linxup is seeking a Helpdesk Associate to provide Tier 1 support to small and midsize business customers, focusing on technical troubleshooting of their products. The role emphasizes customer service, communication skills, and technical aptitude, with a commitment to maintaining customer loyalty

Job Summary

  • The Helpdesk Associate serves as the face of the company, providing Tier 1 support to ensure customer loyalty.
  • Employees are responsible for troubleshooting Linxup devices via phone, chat, email, or cases to resolve issues on first contact.
  • The role offers competitive compensation including medical, dental, vision, life, 401(k), and 20 Flex Days (PTO).

Matching Summary

Match Score: 85

MOTOsafety by Linxup is seeking a Helpdesk Associate to provide Tier 1 support to small and midsize business customers, focusing on technical troubleshooting of their products. The role emphasizes customer service, communication skills, and technical aptitude, with a commitment to maintaining customer loyalty.

Salary

Base Salary: Competitive; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Life, 401(k), 20 Flex Days

Skills & Requirements

Must-have

  • 1+ years helpdesk contact center experience
  • Technical troubleshooting of GPS devices
  • Excellent written and verbal communication skills
  • Remote work setup with secure private workspace
  • Salesforce knowledge preferred

Nice-to-have

  • GPS or comparable industry experience
  • Sales or cross-selling experience
  • Retention experience
  • Ability to learn fast in non-traditional training
  • Positive attitude with flexible approach

Key Requirements

  • 1+ years of helpdesk or support role experience
  • Proficiency in Salesforce (preferred)
  • Strong technical aptitude for triaging issues
  • Ability to type well at a fast pace

Work Rights

Not specified

Tailored Resume

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