Patient Customer Rep - Full-time / Aurora, Il

Advocate Health

Aurora, IL, US
Base: $18.85 - $28.30 ph; bonus/equity: not specif...
Not specified (assumed to be in-office based on the job description).
Schedule future appointments and requisitions
Document patient information in epic/idx systems
Answer telephone promptly within 3 rings
Advocate Health is seeking a full-time Patient Customer Representative in Aurora, IL, to handle appointment scheduling, patient check-out processes, and administrative duties within a behavioral health setting. The ideal candidate should possess strong customer service skills and some healthcare experience, along with the ability to communicate effectively and work collaboratively in a team environment

Job Summary

  • The role involves executing patient scheduling duties and documenting information within the IDX system following specific provider guidelines.
  • Employees are responsible for checking out patients, reviewing after-visit summaries, and providing MyChart enrollment information upon request.
  • Advocate Health offers a comprehensive suite of total rewards including competitive compensation, paid time off, and retirement plans.

Matching Summary

Match Score: 75

Advocate Health is seeking a full-time Patient Customer Representative in Aurora, IL, to handle appointment scheduling, patient check-out processes, and administrative duties within a behavioral health setting. The ideal candidate should possess strong customer service skills and some healthcare experience, along with the ability to communicate effectively and work collaboratively in a team environment.

Salary

Base: $18.85 - $28.30 per hour; Bonus/Equity: Not specified; Benefits: Paid Time Off, Health/Dental/Vision, Retirement match

Skills & Requirements

Must-have

  • Schedule future appointments and requisitions
  • Document patient information in EPIC/IDX systems
  • Answer telephone promptly within 3 rings
  • Coordinate with hospital admission sections
  • Follow department protocol for communications

Nice-to-have

  • Healthcare experience preferred
  • Strong team orientation and flexibility
  • Knowledge of medical terminology potential
  • Service recovery standards application
  • Ability to prioritize tasks effectively

Key Requirements

  • High School graduate or GED required
  • 1 year customer service experience required
  • Typing speed of 25 wpm preferred

Work Rights

Not specified

Tailored Resume

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