Service Excellence Support

JOHNSON CONTROLS

Manage tools and documentation
Customer journey optimisation
Process design and implementation
Support service delivery by managing tools, documentation, and customer communications

Job Summary

  • Support service delivery by managing tools, documentation, and customer communications.
  • Map, analyse, and continuously optimise the end-to-end customer journey to enhance experience.
  • We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available.

Matching Summary

Support service delivery by managing tools, documentation, and customer communications.

Skills & Requirements

Must-have

  • Manage tools and documentation
  • Customer journey optimisation
  • Process design and implementation
  • Data analysis and KPI tracking
  • Stakeholder relationship management
  • Handling confidential data

Nice-to-have

  • Proactive and solutions-focused
  • Passion for service excellence
  • Culture of continuous improvement
  • Innovation in service delivery

Key Requirements

  • Excellent organisational skills
  • Confident using IT systems
  • Proven ability to handle confidential information

Work Rights

Not specified

Tailored Resume

Cover Letter