Dispute Resolution Specialist - General Insurance

Australian Financial Complaints Authority

Melbourne, Australia
On-site
Complaint handling processes
Alternative dispute resolution
Financial services industry experience
As a Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints

Job Summary

  • As a Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints.
  • Review complaints from consumers and small businesses that have not been resolved directly with the financial firm.
  • AFCA offers our people flexible work options, thoughtful benefits and opportunities to deepen expertise.

Matching Summary

As a Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints.

Skills & Requirements

Must-have

  • Complaint handling processes
  • Alternative dispute resolution
  • Financial services industry experience
  • Investigate and identify issues
  • Strong verbal and written communication
  • Draft written communication in Plain English
  • Organisational skills
  • Work with Microsoft products

Nice-to-have

  • Resolution mindset
  • Progressive thinking
  • Accountability and resilience
  • Empathy and willingness to have difficult conversations
  • Highly responsive approach
  • Work autonomously and as part of a team

Key Requirements

  • Demonstrated understanding of complaint handling or ADR processes
  • Demonstrated experience in financial services
  • Ability to investigate and identify issues
  • Strong verbal and written communication skills
  • Draft written communication in Plain English
  • Excellent organisational skills
  • Resilience and empathy
  • Ability to work autonomously and as part of a team
  • Ability to work with Microsoft products

Work Rights

Not specified

Tailored Resume

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