Provide product and application support for external customers and manage customer problems through excellent communication and responsive follow-up
Job Summary
Provide product and application support for external customers and manage customer problems through excellent communication and responsive follow-up.
Collaborate with global team members to solve customer problems, exchange knowledge, and contribute to the online Knowledge Base and monthly customer newsletter.
Participate in review and testing of new releases, deliver customer training, and provide technical support to the sales organization.
Matching Summary
Provide product and application support for external customers and manage customer problems through excellent communication and responsive follow-up.
Skills & Requirements
Must-have
product and application support
customer problem management
knowledge base contribution
customer training delivery
Nice-to-have
technical mentor
teamwork process development
Key Requirements
Bachelor/Master’s degree in Chemical/Process/Control/Instrumentation Engineering