This role involves co-leading the Google Contact Center Offering and leveraging experience to build a high-impact practice from scratch
Job Summary
This role involves co-leading the Google Contact Center Offering and leveraging experience to build a high-impact practice from scratch.
The successful candidate will drive design thinking workshops to shape client Gen AI implementation strategies and create differentiated CX management solutions.
Accenture offers opportunities to work on transformative projects with G2000 clients while embedding responsible business practices into all operations.
Matching Summary
This role involves co-leading the Google Contact Center Offering and leveraging experience to build a high-impact practice from scratch.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
13+ years experience with Google CCAI
Expertise in Dialogflow CX and Vertex AI
Experience with Google Gemini and Gen AI products
Proven track record in CX solution design
Ability to lead design thinking workshops
Nice-to-have
Knowledge of other Conversational AI platforms
Experience with CCaaS migration projects
Strong storytelling and presentation skills
Familiarity with industry-specific service processes
Ability to work in ambiguous environments
Key Requirements
13+ years of experience in Google CCAI solutions
Thorough understanding of end-to-end Google contact center transformation
Experience working with business stakeholders across multiple geographies