Vice President, Us Client Services

muzikosgalerija.lt

Remote
Remote
Operational excellence in customer service
Experience managing multi-site teams
Strong communication skills
The Vice President of US Client/Customer Service leads a high-performing team of customer service professionals within Sony Music’s Integrated Supply Chain

Job Summary

  • The Vice President of US Client/Customer Service leads a high-performing team of customer service professionals within Sony Music’s Integrated Supply Chain.
  • This role is responsible for driving operational excellence by establishing and monitoring key performance indicators and service level agreements.
  • You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day.

Matching Summary

The Vice President of US Client/Customer Service leads a high-performing team of customer service professionals within Sony Music’s Integrated Supply Chain.

Skills & Requirements

Must-have

  • Operational excellence in customer service
  • Experience managing multi-site teams
  • Strong communication skills

Nice-to-have

  • Innovative system applications
  • Collaborative team environment
  • Proactive problem-solving

Key Requirements

  • Bachelor’s degree in business
  • At least 10 years of experience
  • 5 years managing large teams

Work Rights

Not specified

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