Customer Service Manager

COVETRUS SOFTWARE SERVICES PTY

Not specified; not specified; benefits include dis...
Hybrid
Proven experience leading large dispersed teams
Experience leading teams through periods of change
Strong customer service acumen and kpi setting
The role involves leading a geographically dispersed team across Australia to establish and embed a traditional inbound/outbound customer support model during a period of transformation

Job Summary

  • The role involves leading a geographically dispersed team across Australia to establish and embed a traditional inbound/outbound customer support model during a period of transformation.
  • Candidates must demonstrate proven experience in driving improved service outcomes, team engagement, and overall performance while setting meaningful KPIs.
  • Covetrus offers a family-friendly culture with benefits including generous discounts on animal health products, flexible hybrid work options, and dog-friendly offices.

Matching Summary

The role involves leading a geographically dispersed team across Australia to establish and embed a traditional inbound/outbound customer support model during a period of transformation.

Salary

Not specified; Not specified; Benefits include discounts, additional leave, and professional development

Skills & Requirements

Must-have

  • Proven experience leading large dispersed teams
  • Experience leading teams through periods of change
  • Strong customer service acumen and KPI setting
  • Tech-savvy with CRM and data analysis skills

Nice-to-have

  • Product or logistics contact centre background
  • Highly engaged team culture builder
  • Trusted escalation point for complex issues

Key Requirements

  • Leading large geographically dispersed customer service team
  • Experience leading teams through periods of change
  • Strong customer service acumen with KPI monitoring

Work Rights

Not specified

Tailored Resume

Cover Letter