Not specified; not specified; comprehensive health...
Hybrid (3 days/week onsite in lafayette, la; remote work available within central or pacific time zones)
2-3 years saas account management experience
Strong analytical and process-oriented mindset
Ability to manage multi-stakeholder projects
SchoolMint is seeking a Customer Success Manager to enhance relationships with K-12 customers and drive product engagement. The ideal candidate will possess experience in account management within SaaS, a passion for education, and strong analytical and communication skills
Job Summary
SchoolMint is seeking a Customer Success Manager to execute strategies that increase customer usage and ensure high renewal rates above 95%.
The role involves managing a portfolio of K-12 customers, driving renewals, reducing churn, and identifying upsell opportunities through data analysis.
Employees enjoy comprehensive health benefits, generous PTO including winter recess, and a supportive culture built on core values like 'No Jerks, Period'.
Matching Summary
Match Score: 85
SchoolMint is seeking a Customer Success Manager to enhance relationships with K-12 customers and drive product engagement. The ideal candidate will possess experience in account management within SaaS, a passion for education, and strong analytical and communication skills.
Salary
Not specified; Not specified; Comprehensive Health Benefits, Generous PTO, 401(K) with employer contribution
Skills & Requirements
Must-have
2-3 years SaaS account management experience
Strong analytical and process-oriented mindset
Ability to manage multi-stakeholder projects
Nice-to-have
Passion for improving education outcomes
Experience with Strategic Enrollment Management
Fluency in Spanish or other languages
Key Requirements
Bachelor's degree preferred
PMP or Associate Project Manager certification preferred
Experience with Salesforce or Planhat CRM platforms