Inbound Customer Service - Work From Home (mexico City Area)

Marriott Vacations Worldwide

Mexico City, Mexico
Fully remote
High quality service communication
Reservation rescheduling and availability checks
Telephone etiquette and clear language
The role involves training in an office with future opportunities to work from home while handling inbound guest calls

Job Summary

  • The role involves training in an office with future opportunities to work from home while handling inbound guest calls.
  • Employees must assist guests with reserving accommodations, checking availability, and finding alternative dates when first choices are unavailable.
  • The position requires promoting brand image, up-selling vacation packages, and maintaining strict confidentiality of proprietary information.

Matching Summary

The role involves training in an office with future opportunities to work from home while handling inbound guest calls.

Skills & Requirements

Must-have

  • High quality service communication
  • Reservation rescheduling and availability checks
  • Telephone etiquette and clear language
  • Teamwork and goal accomplishment
  • Confidentiality and policy compliance

Nice-to-have

  • Positive and upbeat tone
  • Solution-oriented responses
  • Anticipating guest service needs
  • Upselling and revenue maximization
  • Diversity and inclusion awareness

Key Requirements

  • High school diploma or GED equivalent
  • No prior related work experience required
  • English language proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter