Team Manager

TELE-CENTRE SERVICES PTE LTD

Kallang, Singapore
Competitive compensation; ongoing training provide...
Not specified
Minimum 2 years supervisory experience
Contact center or customer service background
Microsoft office proficiency (word, excel, powerpoint)
TELE-CENTRE SERVICES PTE LTD is seeking a dynamic Team Manager for their call center in Kallang, Singapore. The ideal candidate will possess supervisory experience in customer service, strong leadership skills, and a tech-savvy background, with a focus on enhancing team performance and customer satisfaction

Job Summary

  • This role involves supporting, coaching, and managing a team of Contact Center Agents while ensuring top-notch customer service.
  • The successful candidate will monitor performance against key indicators such as average handle time and log-on time.
  • The company offers competitive compensation, ongoing training, and a supportive work environment for enthusiastic team members.

Matching Summary

Match Score: 85

TELE-CENTRE SERVICES PTE LTD is seeking a dynamic Team Manager for their call center in Kallang, Singapore. The ideal candidate will possess supervisory experience in customer service, strong leadership skills, and a tech-savvy background, with a focus on enhancing team performance and customer satisfaction.

Salary

Competitive compensation; Ongoing training provided; Supportive work environment

Skills & Requirements

Must-have

  • Minimum 2 years supervisory experience
  • Contact center or customer service background
  • Microsoft Office proficiency (Word, Excel, PowerPoint)
  • Performance monitoring and KPI management
  • Shift roster coordination and coverage

Nice-to-have

  • Strong interpersonal and communication skills
  • Creativity and problem-solving abilities
  • Ability to motivate team in fast-paced environment
  • Experience with high-level customer complaint resolution

Key Requirements

  • Minimum 2 years relevant supervisory experience
  • Good knowledge of Microsoft Office suite
  • Positive attitude with strong leadership skills

Work Rights

Not specified

Tailored Resume

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