Front Office - Switchboard Operator

Sofitel Sydney Wentworth

Banff, Canada
Base: $19.59 ph starting rate; increases after six...
On-site
Handling external and internal calls
Promoting hotel facilities
Maintaining guest call records
You will be the first point of contact for guests, handling inquiries and requests with exceptional care and efficiency

Job Summary

  • You will be the first point of contact for guests, handling inquiries and requests with exceptional care and efficiency.
  • The role offers subsidized staff accommodation, a comprehensive benefits package, and access to exclusive employee travel programs.
  • The team is committed to excellence in hospitality and offers a dynamic work environment in a spectacular alpine destination.

Matching Summary

You will be the first point of contact for guests, handling inquiries and requests with exceptional care and efficiency.

Salary

Base: $19.59 per hour starting rate; increases after six months and yearly to three years; $24.93 per hour at three years; Benefits: Comprehensive medical, vision, dental, pension plan, and employee discounts

Skills & Requirements

Must-have

  • Handling external and internal calls
  • Promoting hotel facilities
  • Maintaining guest call records
  • Knowledge of hotel emergency procedures
  • Customer service orientation

Nice-to-have

  • Problem-solving skills
  • Communication and relationship building
  • Multilingual abilities
  • Experience with Opera system
  • Team-oriented environment

Key Requirements

  • High School diploma
  • Fluency in English
  • Legal eligibility to work in Canada

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter