Customer Relations Specialist

Baierl Acura

Not specified (assumed to be hybrid based on dealership work nature)
Leading cr process management
Call sales customers for follow-up
Coach team on communication skills
Baierl Acura is seeking a Customer Relations Specialist to enhance customer satisfaction and improve service processes within the automotive retail sector. The ideal candidate will have strong customer service skills, a proactive attitude, and the ability to coach team members while being part of a supportive team environment

Job Summary

  • The role involves leading customer relations process management by observing, installing, and training approved processes at assigned stores.
  • Candidates will call sales customers to follow up on their experience and satisfaction with their vehicle while coaching team members on improving communication skills.
  • This position is part of the Lithia Motors family, the fourth largest auto dealership group in the country with over 180 stores.

Matching Summary

Match Score: 75

Baierl Acura is seeking a Customer Relations Specialist to enhance customer satisfaction and improve service processes within the automotive retail sector. The ideal candidate will have strong customer service skills, a proactive attitude, and the ability to coach team members while being part of a supportive team environment.

Skills & Requirements

Must-have

  • Leading CR process management
  • Call sales customers for follow-up
  • Coach team on communication skills
  • Draft response letters to DOJ
  • Maintain working knowledge of Performance Dashboard

Nice-to-have

  • Drive to perform and excel constantly
  • Positive team environment experience
  • Excellent time management skills

Key Requirements

  • Available on Saturday
  • Excellent time management skills

Work Rights

Not specified

Tailored Resume

Cover Letter