Hybrid (atlanta, ga and mcallen, tx), fully remote (nebraska)
Inbound call management
Underwriting and billing issues
Policy changes
AssuranceAmerica is seeking a Customer Experience Representative who will be the primary contact for customers, addressing their inquiries related to underwriting, billing, and policy changes. The role requires strong problem-solving skills, a customer-oriented mindset, and the ability to thrive in a technology-driven environment
Job Summary
Serve as the initial point of contact for customers, managing inbound calls related to underwriting and billing issues, program inquiries, policy changes, and other corporate matters.
This position requires someone who is enthusiastic about creating positive, solution-focused experiences for others, demonstrates a moderate level of technical proficiency, and maintains a confident and professional phone presence.
High-performing team members in this role will have clear paths to advance within the Customer Experience department or explore new opportunities across other fast-growing areas of the business.
Matching Summary
Match Score: 85
AssuranceAmerica is seeking a Customer Experience Representative who will be the primary contact for customers, addressing their inquiries related to underwriting, billing, and policy changes. The role requires strong problem-solving skills, a customer-oriented mindset, and the ability to thrive in a technology-driven environment.
Skills & Requirements
Must-have
Inbound call management
Underwriting and billing issues
Policy changes
Professional phone presence
Authentic rapport building
Solution-focused experiences
Nice-to-have
Adaptable to fast-paced environment
Independent decision-making
Integrity and accountability
Team-oriented culture
Key Requirements
Bachelor's degree OR 1-2 years of relevant experience