Client Experience Specialist

Personalisinc

Fremont, CA, United States
Base: $63,000 to $76,000 py; bonus/equity: annual ...
Hybrid - onsite on monday & tuesday
Manage inbound/outbound communication
Coordinate tissue sample procurement
Manage patient mobile phlebotomy
Personalis is seeking a Client Experience Specialist to enhance their cancer management services by providing exceptional support to patients and oncology offices. The role involves coordinating clinical testing operations, managing communications, and ensuring a seamless experience for all stakeholders involved

Job Summary

  • As a Client Experience Specialist, you will be at the forefront of our commitment to providing excellent service as we grow our diagnostic business.
  • You will play a key role in supporting the company’s clinical testing operations by ensuring a seamless experience for both patients and oncology offices.
  • The ideal candidate will demonstrate strong communication and organizational skills, as well as a commitment to delivering high quality service in a fast paced, patient centered environment.

Matching Summary

Match Score: 85

Personalis is seeking a Client Experience Specialist to enhance their cancer management services by providing exceptional support to patients and oncology offices. The role involves coordinating clinical testing operations, managing communications, and ensuring a seamless experience for all stakeholders involved.

Salary

Base: $63,000 to $76,000 per year; Bonus/Equity: Annual performance-based bonus and long-term incentive units; Benefits: Full range of medical, financial, and/or other benefits

Skills & Requirements

Must-have

  • Manage inbound/outbound communication
  • Coordinate tissue sample procurement
  • Manage patient mobile phlebotomy
  • Address patient questions and concerns
  • Communicate testing status and reporting
  • Collaborate with internal teams
  • Monitor and resolve service issues

Nice-to-have

  • Passionate about improving customer experience
  • Thrive in a dynamic environment
  • Patient-centered environment
  • Continuous improvement efforts

Key Requirements

  • 0-3 years physician/patient facing role experience
  • Bachelor of Science or related degree preferred
  • Excellent verbal and written communication skills
  • Exceptional organizational and time management skills
  • Ability to manage multiple priorities
  • Strong attention to detail and accuracy
  • Familiarity with clinical workflows, diagnostic testing or laboratory operations is a plus
  • Prior experience with Salesforce/Service Cloud, LIMS and G Suite preferred

Work Rights

Not specified

Tailored Resume

Cover Letter