Absa Group is seeking a Customer Support Manager for their Digital Banking services, focusing on managing customer queries, service requests, and complaints. The role requires strong leadership skills, a customer-obsessed mindset, and experience in relationship management within a digital banking context
Job Summary
The role involves overseeing the day-to-day management of customer services for Timiza Virtual Banking in alignment with Absa's customer obsession strategy.
Key responsibilities include managing escalated queries, ensuring fair resolutions, and maintaining strong relationships with Call Centre vendors.
Candidates must ensure full compliance with regulatory standards, data privacy policies, and internal risk management frameworks.
Matching Summary
Match Score: 85
Absa Group is seeking a Customer Support Manager for their Digital Banking services, focusing on managing customer queries, service requests, and complaints. The role requires strong leadership skills, a customer-obsessed mindset, and experience in relationship management within a digital banking context.
Skills & Requirements
Must-have
End-to-end customer complaint resolution
Call Centre vendor relationship management
Regulatory compliance and risk management
Digital banking channel oversight
SLA timeline adherence
Nice-to-have
Customer obsessed mindset
Strategic thinking capabilities
Proactive and agile approach
Leadership acumen and coaching
Visionary change agent
Key Requirements
Higher Diploma in Business, Commerce, or Management Studies
Graduate level education preferred
Experience in relationship management and communication