Workato is seeking a Product Support Engineer to manage enterprise customer support tickets, leveraging technical expertise to resolve issues effectively. The ideal candidate will have a background in technical support at a SaaS company, with strong communication skills and a customer-centric approach
Job Summary
Workato transforms technology complexity into business opportunity as the leader in enterprise orchestration.
The Product Support Engineer is on the front line of customer relationships, owning tickets and driving them to resolution.
Workato offers a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles and balances productivity with self-care.
Matching Summary
Match Score: 85
Workato is seeking a Product Support Engineer to manage enterprise customer support tickets, leveraging technical expertise to resolve issues effectively. The ideal candidate will have a background in technical support at a SaaS company, with strong communication skills and a customer-centric approach.
Skills & Requirements
Must-have
Own enterprise support tickets end-to-end
Diagnose integration issues using log tooling
Handle customer escalations and lead calls
Use AI-assisted tooling for diagnosis
Contribute to team knowledge base
Work with REST APIs, webhooks, OAuth
Nice-to-have
Think like owners, communicate like professionals
Team player with passion for coaching
Empathy and builds trust with customers
Flexibility for rotating shifts
Key Requirements
Degree in Computer Engineering, Computer Science, or IT
3+ years in enterprise technical support at SaaS/iPaaS