Associate Director, Crm Commercial Field Optimization
Johnson & Johnson
Titusville, New Jersey, United States of America
Base: $137,000 to $235,750 usd; bonus/equity: not ...
Hybrid
Crm platform transition
Field sales team capabilities
Define business requirements
Lead the transition to a next-generation CRM platform across US field sales teams, defining requirements and shaping solutions for representatives, managers, and Regional Directors
Job Summary
Lead the transition to a next-generation CRM platform across US field sales teams, defining requirements and shaping solutions for representatives, managers, and Regional Directors.
Set the product roadmap for CRM capabilities, partnering with JJT for development, and driving adoption through strategy, training, and continuous improvement.
Identify opportunities for AI-driven automation and measure ROI of AI capabilities, translating business goals into AI use cases and modelling requirements.
Matching Summary
Lead the transition to a next-generation CRM platform across US field sales teams, defining requirements and shaping solutions for representatives, managers, and Regional Directors.
Salary
Base: $137,000 to $235,750 USD; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life insurance, disability, retirement plan, savings plan, long-term incentive program, vacation, sick time, holiday pay, work/personal/family time, parental leave, condolence leave, caregiver leave, volunteer leave, military spouse time-off
Skills & Requirements
Must-have
CRM platform transition
field sales team capabilities
define business requirements
AI-driven automation
customer journey orchestration
Nice-to-have
global CRM initiatives
vendor partnership management
behavior change championing
Key Requirements
BS Degree required
8 years of workforce experience
5 years pharmaceutical industry experience
Experience with CRM systems
Experience in AI
Experience managing data and reporting requirements