Latin America & Caribbean Client Service-investor Services, Avp
State Street UK
Mandatory english and spanish language proficiency
Experience managing client service teams
Knowledge of custody and fund administration operations
This role involves supporting internal business partners and clients across 18 products including custody and fund administration while ensuring superior client satisfaction
Job Summary
This role involves supporting internal business partners and clients across 18 products including custody and fund administration while ensuring superior client satisfaction.
The position requires managing a team of client service representatives and acting as a liaison between business units to ensure successful service delivery.
Candidates must be proficient in English and Spanish, with Portuguese being a strong plus, and must accommodate staggered shifts to cover LATAM operating hours.
Matching Summary
This role involves supporting internal business partners and clients across 18 products including custody and fund administration while ensuring superior client satisfaction.
Skills & Requirements
Must-have
Mandatory English and Spanish language proficiency
Experience managing client service teams
Knowledge of custody and fund administration operations
Ability to work staggered shifts for LATAM hours
Proven ability to identify and report suspicious activities
Nice-to-have
Portuguese language skills
Strong problem-solving and analytical capabilities
Experience with new product rollouts
Collaborative mindset across global teams
Willingness to engage in regular business travel
Key Requirements
Minimum 7 years of related experience in financial services
BS/BA degree required; MBA desirable
Mandatory fluency in English and Spanish
Experience in institutional investment servicing or asset management
Leadership experience managing client service teams