Préposé(e), Service À La Clientèle / Guest Service Representative
Jones Lang Lasalle Ip Inc
Montreal, QC, Canada
Bilingual french/english communication skills
Point-of-sale (pos) transaction management
Customer interaction and engagement
As a Guest Services Representative at JLL, you will be the face of exceptional customer service at our shopping centre, creating memorable experiences for shoppers and retailers alike
Job Summary
As a Guest Services Representative at JLL, you will be the face of exceptional customer service at our shopping centre, creating memorable experiences for shoppers and retailers alike.
This position offers the opportunity to directly impact customer satisfaction and contribute to the vibrant atmosphere of a dynamic retail environment.
JLL is committed to hiring talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.
Matching Summary
As a Guest Services Representative at JLL, you will be the face of exceptional customer service at our shopping centre, creating memorable experiences for shoppers and retailers alike.
Skills & Requirements
Must-have
Bilingual French/English communication skills
Point-of-sale (POS) transaction management
Customer interaction and engagement
Flexible availability including weekends and holidays
Conflict resolution and management skills
Nice-to-have
Multilingual communication abilities
Proactive and solution-focused interpersonal style
Experience motivating and empowering team members
Familiarity with shopping centre operations
Computer proficiency with Excel and Chrome
Key Requirements
High school diploma or equivalent
Previous cash handling and POS system experience
Strong bilingual French/English written and oral communication
Flexible availability for all shopping centre operating hours
Experience in retail or hospitality customer service preferred