Base: $110,000 to $135,000; bonus/equity: eligible...
Remote
Bilingual spanish/english communication
Msp environment leadership experience
24/7 it support operations management
The Frontline Technical Services Manager is responsible for managing the day-to-day operations of the entire service desk team while providing high-level technical guidance and ensuring exceptional customer service
Job Summary
The Frontline Technical Services Manager is responsible for managing the day-to-day operations of the entire service desk team while providing high-level technical guidance and ensuring exceptional customer service.
This role requires bilingual fluency in Spanish and English to support client communication and escalations and plays a key part in shaping the managed services culture with a white-glove client experience.
Net at Work offers competitive salary, bonus eligibility, and a comprehensive benefits package supporting total health including medical, dental, vision, retirement, and wellness programs.
Matching Summary
The Frontline Technical Services Manager is responsible for managing the day-to-day operations of the entire service desk team while providing high-level technical guidance and ensuring exceptional customer service.
Salary
Base: $110,000 to $135,000; Bonus/Equity: Eligible for bonus per company plan; Benefits: Comprehensive health, retirement, and wellness programs