Senior Manager, Customer Engagement Measurement & Insights

Bristol Myers Squibb

Hyderabad, IN, United States
50% onsite
Omnichannel engagement measurement frameworks
Hcp and patient engagement journeys
Attribution modeling
Develop measurement frameworks to assess effectiveness of omnichannel engagement across field, CRM, paid media, owned digital, and third-party channels

Job Summary

  • Develop measurement frameworks to assess effectiveness of omnichannel engagement across field, CRM, paid media, owned digital, and third-party channels.
  • Design and execute test-and-learn strategies including A/B tests, lift studies, and incrementality experiments across customer engagement tactics.
  • Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment.

Matching Summary

Develop measurement frameworks to assess effectiveness of omnichannel engagement across field, CRM, paid media, owned digital, and third-party channels.

Skills & Requirements

Must-have

  • omnichannel engagement measurement frameworks
  • HCP and patient engagement journeys
  • attribution modeling
  • causal inference methods
  • Python or R programming expertise
  • test and learn strategies

Nice-to-have

  • machine learning techniques
  • large language models (LLMs)
  • explainability and trust
  • supportive culture
  • work-life balance

Key Requirements

  • 10+ years of hands-on experience
  • Bachelor's degree in data science, Analytics, Statistics, Economics, or related field
  • Proficiency with Python or R for analytical modeling
  • Experience with cloud-based analytics environments

Work Rights

Not specified

Tailored Resume

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