As a Senior Lead - Customer Success Management (CSMs) support in maximizing the value of Amadeus solutions, helping them achieve measurable business outcomes and a higher return on investment
Job Summary
As a Senior Lead - Customer Success Management (CSMs) support in maximizing the value of Amadeus solutions, helping them achieve measurable business outcomes and a higher return on investment.
CSMs collaborate closely with Account Managers and are key members of the Extended Account Team, supporting the post-sales cycle and contributing to successful renewals and account growth.
Amadeus offers a critical mission and purpose supporting the future of travel, a truly global DNA, great opportunities to learn, a caring environment, a complete rewards offer, a flexible working model, a diverse, equitable, and inclusive community, and is a reliable company.
Matching Summary
As a Senior Lead - Customer Success Management (CSMs) support in maximizing the value of Amadeus solutions, helping them achieve measurable business outcomes and a higher return on investment.
Skills & Requirements
Must-have
Customer Success Planning
New Solution Implementation
Ongoing Customer Health Monitoring
Customer Renewals and Expansion Support
Deep understanding of travel industry
Strong data synthesis skills
Nice-to-have
Advocate for customer internally
Curious about Amadeus solutions
Develop network internally and at customer
Creative solutioning and strategic thinking
Collaborative leadership
Key Requirements
Prior successful customer-facing experience
Deep understanding of Amadeus product suite
Expertise in analytical, reporting, planning tools
Strong conceptual thinking skills
Deep knowledge of technologies and industry trends