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Capita is seeking a Subject Matter Expert (Application Support) to provide advanced support for their business-critical applications, primarily within the Government Services sector. The role requires strong analytical skills, extensive application support experience, and a proactive attitude toward problem-solving, with a hybrid work model that includes occasional travel to the Coventry office.
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Job Summary
You will serve as the Subject Matter Expert for key applications and associated technologies, providing second-line and specialist escalation support.
Drive continuous improvement by identifying opportunities to streamline processes, eliminate manual tasks, and deliver effective Problem Management outcomes.
Join a group of highly skilled experts who manage and support a range of bespoke and COTS applications in a fast-paced environment.
Matching Summary
Match Score: 75
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Capita is seeking a Subject Matter Expert (Application Support) to provide advanced support for their business-critical applications, primarily within the Government Services sector. The role requires strong analytical skills, extensive application support experience, and a proactive attitude toward problem-solving, with a hybrid work model that includes occasional travel to the Coventry office.
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Skills & Requirements
Must-have
SME for key applications
SQL skills at SME level
3rd line and application support
Azure services exposure
Continuous improvement
Technical issue resolution
Nice-to-have
ITIL environment experience
Strong communication skills
Proactive approach
Stakeholder collaboration
Key Requirements
Minimum 4 years' experience in Application Support
Strong, proven SQL skills (Microsoft/Oracle) at SME level