Fraud & Claims Operations Senior Manager

Wells Fargo

Charlotte, NC, US
Hybrid
Credit card fraud claims leadership
Operational risk and regulatory adherence
Financial performance management
Lead daily operations for Credit Card Fraud Claims, ensuring service levels, quality standards, and regulatory requirements are consistently met

Job Summary

  • Lead daily operations for Credit Card Fraud Claims, ensuring service levels, quality standards, and regulatory requirements are consistently met.
  • Ensure all claim activities comply with applicable regulations, including Regulation Z, and internal risk management standards.
  • Identify and lead process improvement initiatives that reduce fraud loss, improve efficiency, and enhance customer and employee experiences.

Matching Summary

Lead daily operations for Credit Card Fraud Claims, ensuring service levels, quality standards, and regulatory requirements are consistently met.

Skills & Requirements

Must-have

  • Credit Card Fraud Claims leadership
  • Operational risk and regulatory adherence
  • Financial performance management
  • People leadership and development
  • Stakeholder partnership and influence

Nice-to-have

  • Sound judgment and comfort with ambiguity
  • Ability to influence decisions at multiple levels
  • Data-driven leadership style
  • Proactive monitoring and governance

Key Requirements

  • 7+ years Fraud Claim Investigations, Policy Violations, Risk Management, or Compliance experience
  • 3+ years management or leadership experience
  • 8+ years operations experience
  • 6+ years people management or leadership experience
  • Strong knowledge of Regulation Z

Work Rights

Not specified

Tailored Resume

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