Own the strategic relationship with customers and oversee cross-functional initiatives to set customers up for long-term success
Job Summary
Own the strategic relationship with customers and oversee cross-functional initiatives to set customers up for long-term success.
Serve as the primary point of contact and trusted advisor for a portfolio of customers, building strong, long-term relationships through proactive communication and a deep understanding of their business goals.
Monitor customer health scores, usage data, satisfaction metrics, and engagement trends using platforms like ChurnZero and Salesforce.
Matching Summary
Own the strategic relationship with customers and oversee cross-functional initiatives to set customers up for long-term success.
Salary
Base: $75-85k; Bonus/Equity: 8% annual bonus target; Benefits: Not specified
Skills & Requirements
Must-have
trusted advisor for customer portfolio
strategic guidance and best practices
develop joint success plans
drive customer engagement and adoption
monitor customer health scores
data-driven recommendations
Nice-to-have
passion for supporting the service industry
enhancing customer experiences
Key Requirements
Bachelor's degree in Business Administration, Hospitality Management, or related
3+ years customer-facing experience in Customer Success, Account Management, or related
Experience in global SaaS or enterprise software business
Experience leveraging tools like ChurnZero and Salesforce
Proven ability to build and sustain customer relationships
Proven track record of data-driven approach to churn risk mitigation