Senior Quality Customer Support Specialist - The Toro Company

The Toro Company

Brooklyn Center, MN, USA
Base: $90,000 - $97,700; bonus/equity: not specifi...
Fully remote
4-5+ years customer service or quality experience
On-site presence at customer locations
Capa process management and execution
The role serves as a vital liaison between the customer and The Toro Company to enhance satisfaction and product quality

Job Summary

  • The role serves as a vital liaison between the customer and The Toro Company to enhance satisfaction and product quality.
  • Employees will conduct on-site investigations, manage CAPA processes, and coordinate containment activities for product defects.
  • The company offers a competitive salary range of $90K-$97,700 along with comprehensive benefits including paid volunteer time.

Matching Summary

The role serves as a vital liaison between the customer and The Toro Company to enhance satisfaction and product quality.

Salary

Base: $90,000 - $97,700; Bonus/Equity: Not specified; Benefits: Medical/dental/vision, 401k, 20 hours paid volunteer time

Skills & Requirements

Must-have

  • 4-5+ years customer service or quality experience
  • On-site presence at customer locations
  • CAPA process management and execution
  • Technical troubleshooting of product issues
  • Data analysis for quality performance

Nice-to-have

  • Strong empathy and patience with customers
  • Ability to maintain composure under stress
  • Collaborative mindset across departments
  • Adaptability to changing field conditions
  • Tenacity in resolving complex defects

Key Requirements

  • High School Diploma or GED required
  • 4-5+ years in customer service, technical support, or quality roles
  • Legally authorized to work in the United States without sponsorship
  • Bachelor's degree in engineering preferred
  • Intermediate competency in MS Office

Work Rights

Must be legally authorized to work in the US

Tailored Resume

Cover Letter