Job Summary

• Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts in accordance with departmental, investor, and legal guidelines.
• Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to find a mutually beneficial resolution for delinquency.
• Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

Matching Summary

Skills & Requirements

Key Requirements

• High school diploma or equivalent
• Minimum one-year collections, customer service, sales, or customer solutions advocacy experience
• Proficient oral, written, and intrapersonal communication skills
• Exemplary comprehension, listening and negotiation skills
• Excellent customer service skills
• Attention to detail
• Excellent conflict management skills
• Ability to work in a Call Center environment
• Basic mathematical and analytical skills
• Proficient with computer systems and keyboarding / data entry skills
• Strong experience with Microsoft office products

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