Customer Support Specialist, Spend

rippling

Remote
Base: 23.49 usd ph (us tier 2), 22.19 usd ph (us t...
Fully remote
Spend management platform support
Quickbooks online integration troubleshooting
Expense submission and reimbursement workflows
Rippling is seeking a Customer Support Specialist for their Spend Management team, offering a fully remote position focused on assisting customers with finance, HR, and IT solutions. The role requires expertise in expense management, familiarity with accounting software, and excellent communication skills

Job Summary

  • Rippling offers a unified platform to manage HR, IT, and Finance functions including payroll, expenses, and benefits.
  • The Customer Support team is dedicated to delivering high-quality, empathetic support experiences and driving customer satisfaction.
  • This role involves becoming a product expert on Spend Management, troubleshooting integrations, and collaborating with multiple internal teams.

Matching Summary

Match Score: 85

Rippling is seeking a Customer Support Specialist for their Spend Management team, offering a fully remote position focused on assisting customers with finance, HR, and IT solutions. The role requires expertise in expense management, familiarity with accounting software, and excellent communication skills.

Salary

Base: 23.49 USD per hour (US Tier 2), 22.19 USD per hour (US Tier 3); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Spend management platform support
  • QuickBooks Online integration troubleshooting
  • Expense submission and reimbursement workflows
  • Customer issue resolution via email and chat
  • Cross-functional collaboration with Finance teams

Nice-to-have

  • Empathetic customer support approach
  • Problem-solving and continuous learning mindset
  • Experience with SaaS product troubleshooting
  • Ability to work under time constraints
  • Strong written and verbal communication skills

Key Requirements

  • Bachelor's degree
  • 1-4 years customer support experience in spend management
  • Familiarity with QuickBooks Online, NetSuite, Concur
  • Understanding of US banking and credit card systems
  • Experience supporting finance or expense management software

Work Rights

Not specified

Tailored Resume

Cover Letter