People & Communications Services Agent (english Speaker)

KONE GmbH

Petaling Jaya, Selangor, Malaysia
English fluency
Case management tool
Service level agreements (slas)
This role provides HR service delivery support to our Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers across ANZ regions

Job Summary

  • This role provides HR service delivery support to our Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers across ANZ regions.
  • You will secure that every request is logged and maintained in a case management tool, work per guidelines to meet SLAs and quality targets, and notify relevant parties of process compliance issues.
  • KONE is focused on creating an innovative and collaborative working culture where employee engagement, sustainability, and ethical business practices are integral.

Matching Summary

This role provides HR service delivery support to our Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers across ANZ regions.

Skills & Requirements

Must-have

  • English fluency
  • Case management tool
  • Service Level Agreements (SLAs)
  • Quality checks and reporting
  • MS Office proficiency

Nice-to-have

  • Positive attitude and customer service
  • Empathy and service mindset
  • Collaborative working culture
  • Interest in HR development
  • Tech-savvy

Key Requirements

  • Associate degree in HR or Business Administration
  • Excellent verbal and written communication skills
  • HRIS experience (Workday a plus)
  • Experience in shared service or call center

Work Rights

Not specified

Tailored Resume

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