Serve as the initial contact for employee queries via ServiceNow cases, live chat, and calls, providing end-to-end support and resolution for Tier 1 cases
Job Summary
Serve as the initial contact for employee queries via ServiceNow cases, live chat, and calls, providing end-to-end support and resolution for Tier 1 cases.
Maintain professional communication with employees and stakeholders, staying current on HR policies, procedures, and regulatory requirements.
Haleon is committed to mobilising its purpose in a way that represents the diverse consumers and communities who rely on its brands every day, creating an inclusive culture where different backgrounds and views are valued and respected.
Matching Summary
Serve as the initial contact for employee queries via ServiceNow cases, live chat, and calls, providing end-to-end support and resolution for Tier 1 cases.
Skills & Requirements
Must-have
ServiceNow cases, live chat, and calls
Tier 1 HR case resolution
MS Office (Excel, Word, PowerPoint, Teams)
Agile, performance-focused culture
Nice-to-have
Deep human understanding and trusted science
Continuous improvement initiatives
Inclusive culture where diverse views are valued
Key Requirements
High School Diploma required
University degree finished or equivalent experience