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Workday is seeking a Senior Customer Success Manager to oversee enterprise-level support and service activities for their products in Japan. The role emphasizes building strong customer relationships, driving customer success, and collaborating across various internal teams to enhance the user experience.
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Job Summary
Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services for a designated customer or group of customers.
CSMs work directly with customers to improve their overall user experience with Workday, ensuring quality service and operational performance, collaborating with sales and support groups to demonstrate value of support offering to customers and identify opportunities for expanded support business.
This role offers a large degree of autonomy and discretion in strategic planning and engagement plans for assigned customers, with opportunities for global career development and collaboration.
Matching Summary
Match Score: 75
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Workday is seeking a Senior Customer Success Manager to oversee enterprise-level support and service activities for their products in Japan. The role emphasizes building strong customer relationships, driving customer success, and collaborating across various internal teams to enhance the user experience.
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