Supplies Customer Assurance Engineer

HP, Inc.

Singapore
Onsite
Customer experience optimization
Product lifecycle management
Escalation issue resolution
The Supplies Customer Assurance Engineer at HP, Inc. in Singapore is responsible for advocating for customer needs related to Inkjet supplies products, ensuring high product quality and customer experience throughout the product lifecycle. The role requires strong problem-solving skills and collaboration with various internal teams while focusing on product improvements and customer feedback management

Job Summary

  • This role acts as the primary customer advocate to balance market-leading customer experience with HP profitability.
  • The engineer owns product quality deliverables across the entire lifecycle from pre-DO through obsolescence.
  • Responsibilities include managing escalated customer issues, driving product improvements, and representing support requirements to development teams.

Matching Summary

Match Score: 85

The Supplies Customer Assurance Engineer at HP, Inc. in Singapore is responsible for advocating for customer needs related to Inkjet supplies products, ensuring high product quality and customer experience throughout the product lifecycle. The role requires strong problem-solving skills and collaboration with various internal teams while focusing on product improvements and customer feedback management.

Skills & Requirements

Must-have

  • Customer experience optimization
  • Product lifecycle management
  • Escalation issue resolution
  • Warranty cost balancing
  • Cross-functional partnership

Nice-to-have

  • Strong analytical problem solving
  • Leadership communication skills
  • NPI launch experience
  • Market leading customer advocacy

Key Requirements

  • Bachelor's or Master's degree in Engineering or related field
  • Understanding of TIJ Supplies knowledge
  • Experience with NPI setup and PLC management

Work Rights

Not specified

Tailored Resume

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